This position has been filled

Overview

SERVICE LIFECYCLE MANAGER

Gaming Tribe:

Fast-moving, and spinning with energy and excitement, we’re the Tribe that designs, develops, tests, maintains and delivers our four main gaming products – Vegas, Casino, Poker and Bingo.

Our cross-functional teams in Leeds shape highly available, scalable and resilient systems to support our apps and websites. Focusing on automation, infrastructure-as-code and real-time data, we use the right tech to get the job done.

Over 20,000 people play our games every day and we process 44 million+ game transactions a week. So we have to be on the ball 24/7. The stakes are high. Are you in?

Why not have a look at the Gaming Tribe video: bit.ly/2nRYvaW

What you’ll do:  

A Service Lifecycle Manager in the Gaming Tribe is responsible for continuously improving the service availability of our products and liaising with the 3rd parties that provide services to them. Working in partnership with your peers, you will reduce outstanding or future service risks, manage in- flight incidents and post-mortems, report & glean insight from service metrics, and manage change control processes within the tribe.

How you’ll do it:

Incident Management – You’ll be responsible for in-flight incident management including out of hours (on an on-call rota). This will involve appropriate communication of the problem to both engineering teams and senior management and co-ordinating in-house teams and 3rd parties to resolve.

Service Insight – You’ll be responsible for reporting and insight on the platform’s service availability. This covers  weekly / monthly / yearly reporting, demonstrating service health and trends. Insight from this data should be used to drive appropriate actions to improve service levels and performance.

Reduce Risk – In addition to incidents that have occurred, you’ll be responsible for manging the risk of both re-occurrence and known weaknesses that haven’t hit us yet.

Safer Change – The SLM works with the Engineering Managers to ensure appropriate change management occurs in a a high-frequency release agile environment. This includes responsibilities such as assessing and validation of changes, acting as a representative for change management in the tribe.

How we work:

We work in small, cross-functional agile teams looking to continually improve and evolve our systems and products.  We have a strong service ethic and want to make sure our products are the best they can be for our customers and want our colleagues to share the same passion.

Our People Ambition is to attract & develop diverse & talented people to meet the current and future growth needs of SB&G. Together, our aim is to create the Best Digital Business to work at.

Mon to Fri – Standard

Tagged as: incident management, reporting

About Sky Betting & Gaming

At Sky Betting and Gaming we bring the excitement of Sports Betting, Casino Games, Poker and Bingo to over 1 million customers in the UK. And we're not stopping there.

With a strong track record in digital innovation, our business based in the heart of Leeds, has more than doubled in size over the last five years. And we're on a mission to find talented people just like you that will help us continue to grow as we expand into Europe.

Delivering Sky Betting and Gaming's mix of first-class products is a genuine team effort. Across our business, whether at the core of customer service, technology, marketing, or finance, there's plenty of opportunity for you, no matter where you want your career to take off.

Join us and grow your career with Sky Betting and Gaming.