What you’ll do…
Sky Betting & Gaming are looking for an Operations Manager to join our Risk & Responsibility team. The role reports to the Head of Risk Operations so you will be an integral part of the management team who are tasked with managing both business and the customer risks whilst ensuring we provide the highest standard of customer experience.
Our Risk & Responsibility team is made up of four main elements; Real-Time monitoring, Customer Due Diligence, Fraud & Risk Assurance. In this role you will be expected to lead operationally to ensure all elements are working together to protect our customers and the business on a daily basis, whilst also improving performance and developing plans to ensure continuous improvement. Through line management, of Team Managers & Senior Analysts, and overall leadership you will help create a team focused culture who are motivated to achieve objectives and KPI’s.
Additionally, you will be a senior point of escalation for a variety of account and operational queries. Understanding the differing types of risks faced by the business, and how these are effectively mitigated, will be essential.
How you’ll do it…
As a Risk & Responsibility Operations Manager you will take responsibility for:
The overall management and running of the department on a daily basis; leading the department in meeting the evolving needs of the business.
Weekly reporting and insight; providing both statistical and analytical commentary appropriate for senior management.
Reviewing and challenging existing processes in order to identify and exploit opportunities to improve.
Critically assessing performance within the team to identify high and low performance; taking necessary action where required.
Representing the department in cross-business meetings to ensure that business risks and operational processes are suitably considered.
Supporting the Risk Leadership Team in achieving the strategic and operational targets of the department.
The complete ownership of escalated and high risk scenarios, ensuring that logical and justified decisions are made, documented and communicated to all relevant stakeholders.
How we work..
The role requires an individual who has:
A consistent ambition to drive and motivate the team around them to achieve the highest standards possible.
The ability to work in a fast paced and high pressured environment, managing their workload to meet deadlines.
Confident and clear communication skills which can be utilised when dealing with customers, internal stakeholders and when representing the business externally.
A sound decision making ability which enables the quick processing of a variety of information to facilitate fully informed outcomes.
A mindset that lends itself to working in a risk function. Experience within the gambling sector is not deemed a pre-requisite although the candidate is expected to demonstrate their willingness and aptitude to research and understand this field.
Working hours – 37.5 hours per week, with shifts generally falling Monday – Friday but with requirement to work occasional and evenings and weekends.
What you’ll get in return…
We are passionate about developing our people and our benefits package is top drawer! From the full Sky Q package to discounts at shops and on tech! It all means that we’ve created the kind of workplace that wins awards such as a place on the prestigious list of Sunday Times 100 Best Companies to Work for 3 years running. Our rewards are as unique as our culture, and we want to attract the best people and keep hold of them.
Our People Ambition is to attract & develop diverse & talented people to meet the current and future growth needs of SB&G. Together, our aim is to create the Best Digital Business to work at.
Mon to Fri – Standard
About Sky Betting & Gaming
At Sky Betting and Gaming we bring the excitement of Sports Betting, Casino Games, Poker and Bingo to over 1 million customers in the UK. And we're not stopping there.
With a strong track record in digital innovation, our business based in the heart of Leeds, has more than doubled in size over the last five years. And we're on a mission to find talented people just like you that will help us continue to grow as we expand into Europe.
Delivering Sky Betting and Gaming's mix of first-class products is a genuine team effort. Across our business, whether at the core of customer service, technology, marketing, or finance, there's plenty of opportunity for you, no matter where you want your career to take off.
Join us and grow your career with Sky Betting and Gaming.