About the Role

The company is looking for a progressive and experienced person who will provide all Citu customers with industry leading customer service for queries relating to their home, the wider development or the utilities provision, through having deep product knowledge and understanding of processes. Do not worry training will be given!

We are looking for some who has been working in customer support for a leading consumer provider or for a property company in customer service.

In this role you will be expected to conduct pre-inspections and QA in advance of the customer completions. Whilst making sure the on-boarding period of Citu Customers are enjoyable and informative and the customer feels valued and knowledgeable about their new home. You will be asked to have input on improving all of Citu products from the customer feedback you receive and deal with any queries or issues with verbal and written communications and provide a right first time world leading customer service.

About us

Climate change is the biggest challenge facing our generation and we’re committed to playing a leading role by innovating how we design and create our cities.

We started this journey 10 years ago and in this time have picked up over 40 awards for design, sustainability, innovation and enterprise.

The next chapter in our business will see us deliver over 1000 new homes, offices, restaurants and amenities in the region’s city centres, which we aim to create some of the most exciting and innovative developments that we can.

We recognise and appreciate that people are motivated by working with outstanding colleagues who are given the freedom to do what they know best and who accept the responsibility to make it the best it possibly can be.

Some of the other skills that your role requires:

Ability to fault find and create a solution
Understanding of technical products and how they work
Great communication skills
Have clarity of thought

More About you

Minimum 2 years experience of working within a customer service / support role
Experience of construction industry
Experience of fault finding on technical products

Hours and environment

We operate a flexible working policy for this role where it is expected that the individual meets or exceeds their objectives, but we aren’t prescriptive about times or days worked as long as the results are being achieved. A typical site day will be 7.30am until 5pm.

We are designing and constructing new offices near Leeds Dock which we aim to complete by the end of the year. In the meantime, we are based in open plan offices at our Greenhouse development in Leeds.
Equal Opportunities

Citu is an equal opportunities employer and welcomes applications from all backgrounds and age groups.

Job Type

Permanent. Full Time


This post is available immediately.


£23000 – £27000 per year

To Apply

Please email your CV and covering letter.

Tagged as: communication, fault finding

About CITU

Climate change is the biggest challenge facing our generation. This major issue, coupled with rising populations, increased urbanisation, resource shortages and increased awareness of harmful effects of air pollution mean that we need to change the way we design and construct buildings and configure our towns and cities.

At Citu, we’re committed to playing a leading part in this transformation through creating innovate, forward thinking and sustainable places. We believe that through doing this really well that we’ll create a strong precedent that will generate a positive ripple effect in the industry to enable further sustainable development, helping to accelerate the transition to a zero carbon world.

We started this journey 10 years ago and in this time have developed a number of award winning buildings. The next chapter of our growth takes this to the next level. We have achieved or have live planning applications for 3 highly innovative developments that, when built, will provide over 1000 low carbon homes, 100,000ft2 of offices, bars and restaurants, most of which will be constructed in our own factory to high quality and environmental standards.

In order to achieve all of the innovation necessary to positively influence the industry, we need to not only grow the existing office team from 15 people to around 30, but to do so with highly motivated and passionate individuals.

To ensure that we develop the right culture that will facilitate great team results, we have adopted a sports team mentality. This principle governs how we hire and promote people who are able to demonstrate success through results. We don’t compromise on hiring people who could deliver technically in their role but would not be the right fit for the team and our values. We appreciate that people are motivated by working with outstanding colleagues who are given the freedom to do what they know best.

As well as the direct team, we also have a close network of colleagues, collaborators and industry partners that we work with for specific areas of work. We invest time in ensuring that these relationships are closely aligned to our own culture and that the relationships are based on a long term outlook.

We are in the process of designing and constructing a new office and experience centre on the side of our housing factory at Leeds Dock. This is due for completion later this year and will form the basis for our offices for the foreseeable future.