This position has been filled

Overview

About us
cap hpi provides decision support data and software solutions spanning vehicle valuation, validation, collision, mechanical repair, and total cost of ownership. We help our customers to make smarter automotive decisions by providing one source for data and software solutions that uniquely span the whole vehicle lifecycle; new, used and future vehicle valuation, validation, collision, mechanical repair and total cost of ownership. cap hpi puts technology at the centre of all data activities, from collection and processing, through to delivery and the development of new applications. We operate from an international hub in Leeds, UK; ensuring our systems, coding, data collection processes, and valuation methodologies are consistent, scalable, repeatable and of the highest quality for every country. cap hpi operates as part of Solera, a global provider of risk and asset management software and services to the automotive and property marketplace. Solera is active in 85 countries across six continents.

The role
We are looking for an enthusiastic individual to join our first line support team within the Business Helpdesk. As a Business Helpdesk Representative, you will be responsible for wide and varied range of tasks helping our customers utilise the service that cap hpi provide. The role is a blend between telephony and administrative work via calls and e-mails for customers that are looking for help with their products that we supply. All focus is on providing exceptional customer service on a business-to-business level.

Key accountabilities
• Manage tasks and activities to ensure that customer calls, letters and e-mails are answered in a timely and professional manner
• Treat customers fairly ensuring consistency in the service they receive
• Maintain a high level of product and technical knowledge in order to deal with a variety of customer queries and issues
• Accurately update appropriate systems
• Proactively communicate potential system issues to the team and B2B Helpdesk Manager in order to quickly identify product failures
• Where relevant, ensure that potential sales leads are passed to the correct team and followed up on

Experience
• A track record of delivering high quality customer service and support in a customer focused environment
• Experience of working in a technical support capacity
• Used to working with processes and seeing things through to completion
• Experience of working to deadlines and meeting or exceeding targets set by your manager

Why you should work for us?
• Location-wise, we are based across the road from Leeds station
• Our office setting is open plan and we work collaboratively as a team
• Smart casual is our dress code so you can ditch the work pants, shirt, and tie should you so wish
• To break up the day and to allow time away from your screen we have table football and a pool table in the office, we offer weekly fruit to keep the team healthy!
• Once a month we have an informal ‘’beer and crisps’’ get-together where we catch up on new developments and wins
• We also like to celebrate company success, funding legendary summer and winter parties. Teams also take part in a quarterly incentive which is linked to our performance against financial targets
• There are frequent opportunities internally to learn other areas of the businesss and move around. Career progression is important to us

About cap hpi

About us

cap hpi provides decision support data and software solutions spanning vehicle valuation, validation, collision, mechanical repair, and total cost of ownership. We help our customers to make smarter automotive decisions by providing one source for data and software solutions that uniquely span the whole vehicle lifecycle; new, used and future vehicle valuation, validation, collision, mechanical repair and total cost of ownership. cap hpi puts technology at the centre of all data activities, from collection and processing, through to delivery and the development of new applications. We operate from an international hub in Leeds, UK; ensuring our systems, coding, data collection processes, and valuation methodologies are consistent, scalable, repeatable and of the highest quality for every country. cap hpi operates as part of Solera, a global provider of risk and asset management software and services to the automotive and property marketplace. Solera is active in 85 countries across six continents.